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FAQs
How to apply for a card in Caja Rural de Granada?
How long will it take to get the card?
What do I need to apply for a Virtual Card?
Where can I charge/discharge the Virtual Card?
How can I change the validation in purchases made with my cards?
How can I consult the balance of my Virtual Card?
How can I consult the PIN of my Virtual Card?
How can I consult the PIN of my cards (except Virtual Card)?
How can I change the PIN of my Virtual Card?
How do I change the PIN of my cards (except Virtual Card)?
What is the CVV or CVC2?
How can I activate my cards?
What should I do in the event of my card being lost or stolen?
Are my cards covered by insurance?
Is the Fraud or Theft insurance voluntary?
Are there any other types of insurance?
What is “Safe e-Commerce”?
I have charged the same purchase twice in a retail establishment. What should I do?
How do I activate my Diesel B Card?
What charges are applied to cards in foreign cash machines?
In which cash machines does Caja Rural de Granada not apply charges for cash withdrawals or consultations with Debit Cards?
If you need any further information, press the following button.
How to apply for a card in Caja Rural de Granada?
To apply for a Caja Rural de Granada card you must be a Client. You can apply for it in any of our branches.
How long will it take to get the card?
The time required for the card to be available in your branch is 3-4 business days.
What do I need to apply for a Virtual Card?
You must be a client of Caja Rural de Granada and have at least one Debit and/or Credit card issued by Caja Rural de Granada.
Where can I charge/discharge the Virtual Card?
The Virtual Card can be charged/discharged in three different places:
- In any Caja Rural de Granada cash machine.
Menu Other operations / Virtual Card.
- In Ruralvía.
Menu Cards / Virtual Card.
- In any Caja Rural de Granada branch.
How can I change the validation in purchases made with my cards?
Validation of retail purchase operations with the Caja Rural de Granada debit or credit cards is normally made by affixing a Signature to the slip. The client may change that Signature authentication method to a P.I.N. one in any Caja Rural de Granada cash machine.
Menu Other Operations / Select signature or PIN in purchases.
The authentication method may be changed as often as the client wishes.
How can I consult the balance of my Virtual Card?
The balance can be consulted in three different places:
- In any Caja Rural de Granada cash machine.
Menu Other operations / Virtual Card.
- In Ruralvía.
Menu Cards / Virtual Card.
- In any Caja Rural de Granada branch.
How can I consult the PIN of my Virtual Card?
You can only consult your current PIN in a branch of Caja Rural de Granada. It will be given to previously-identified holders in a blind envelope.
How can I consult the PIN of my cards (except Virtual Card)?
You can consult the PIN in the following places:
- In any Caja Rural de Granada cash machine.
Menu Change/Consult PIN
- In any Caja Rural de Granada branch. It will be given to previously-identified holders in a blind envelope.
How can I change the PIN of my Virtual Card?
You can change the PIN in the following places:
- In any Caja Rural de Granada cash machine.
Menu Other operations / Virtual Card.
- In Ruralvía.
Menu Cards / Virtual Card / Change PIN.
How do I change the PIN of my cards (except Virtual Card)?
You can only change your current PIN in any Caja Rural de Granada branch “Change/Consult PIN”
What is the CVV or CVC2?
The CVV is an anti-fraud security measure that helps verify that you are in possession of the payment card. For Visa and Mastercard cards, the number, which has three digits, is printed on the back of the card, next to the space reserved for your signature. In the Caja Rural de Granada Virtual Card it is indicated under the card number.
How can I activate my cards?
You can activate them as follows:
- In any cash machine, when making a cash withdrawal or consulting the balance.
- In Ruralvía.
Menu Cards / Operations / Activation.
- In any Caja Rural de Granada branch.
What should I do in the event of my card being lost or stolen?
First of all, immediately inform VISA that the card is lost or has been stolen, so that it can be blocked, by calling 902 123 209 or (+34) 91 33 46 782. Inform your branch as soon as possible to confirm the theft or loss and verify whether fraudulent use has been made of the card.
If this is the case, you should report it to the police, indicating the date and time of the loss or theft, describing the situation and place where the loss or theft took place and in the event of economic losses, indicate the total amount. Take the report to your branch to process the insurance claim.
Are my cards covered by insurance?
All the Caja Rural cards (except the prepaid types) are covered by Loss or Theft insurance. The cover and amount of compensation vary, depending on the type (Credit or Debit) and the product (Visa Gold, Classic, Platinum, Mastercard,….).
Your branch will inform you of the insurance cover, depending on the product you have signed up for.
Is the Fraud or Theft insurance voluntary?
All Caja Rural de Granada cards, except the prepaid types, have this insurance included. The cover varies, depending on the product.
Your branch will inform you of the insurance cover, depending on the product you have signed up for.
Are there any other types of insurance?
Caja Rural de Granada has additional insurance for Credit cards; “Payment protection insurance” which protects you from problems in paying your quotas for a very small amount (for instance, in the event of death, temporary disability, unemployment,…)
What is “Safe e-Commerce”?
Establishments identified on the Internet as “Safe e-Commerce” establishments have a payment system with financial cards (Virtual POS terminal) that makes it possible to confirm that the person making the purchase is the cardholder.
To use a payment card in these POS terminals it must first be securitised. All the Caja Rural de Granada cards are securitised through a PIN (the same one used in cash machines). Consequently, these establishments can request the CVV and/or PIN.
These purchase establishments are identified by one of the following signs:
I have charged the same purchase twice in a retail establishment.
What should I do?
You have two solutions:
- The fastest one is to ask the establishment to reverse the duplicate charge. This is normally done within 24 hours.
- If the establishment is a foreign one or does not admit the duplicate charge, ask your branch to refund it. This channel takes longer as checks must be made by different entities and financial systems.
How do I activate my Diesel B Card?
Caja Rural de Granada Diesel Card (only for Discount Diesel) is always activated. If you need a PIN (personal identification number) any Caja Rural branch will give you one.
What charges are applied to cards in foreign cash machines?
Caja Rural de Granada applies the same charges for cash withdrawals in foreign cash machines as those applied to Other Cash Machines (non-SERVIRED ones) in Spain.
Those charges are displayed and may be consulted in any Caja Rural de Granada branch.
In which cash machines does Caja Rural de Granada not apply charges for cash withdrawals or consultations with Debit Cards?
Caja Rural de Granada does not pass on any charges for cash withdrawals and consultations with debit charges in the following cash machines:
- All Caja Rural de Granada branch cash machines.
- Cash machines belonging to the Cajas Rurales Group (any Caja Rural in Spain, Banco Cooperativo, Novanca,….)
- Cash machines from the CajaMar Group.
- More than 3,500 cash machines throughout Spain.
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