Customer Service

Telephone Banking: 902 310 902 / +(34) 91 334 67 80 (from abroad)

Internet Banking : 902 310 902 / +(34) 91 334 67 80 (from abroad)
 
Technical Enquiries : 902 171 272 / +(34) 91 334 67 81 (from foreign) 
 
Email: ruralvia@cajarural.com

In compliance with the Order ECO/734/200 of the 11th of March, all clients are hereby informed that this institution, the Caja Rural of Granada, has created a Customer Service Department.

To this end, all clients that wish to use this Department to communicate any kind of complaint or claim must fill out the appropriate form in its entirety and must accept the guidelines established by the relevant laws in effect. This form and the aforementioned laws are available for reference and use in our offices and may be obtained by requesting them from personnel. Clients will have access to this service via regular mail or via e-mail.

The postal address of the Customer Service Department is the following:
Avda. Don Bosco, 2
18006 GRANADA
Fax number....................958242432
Telephone number.........958242408

Those clients that wish to access the Department via e-mail should direct their complaints or claims to the following address:

e-mail: atencioncliente.crg@cajarural.com

Once the complaint or claim has been received, the Customer Service Department will confirm this receipt within 10 working days’ time and will respond with a proposed resolution to the complaint or claim by a maximum of two months after the confirmation date of the complaint or claim.

The complaint or claim must be accompanied by documentation that supports the case of the client. With this documentation and the completed form in hand, the client may present his complaint directly to the Customer Service Department or before any public and open mediatory entity.

The presentation of the complaint form by the client implicates a commitment on his or her part to not bring the same complaint before any other judicial or arbitrary body for resolution, at least until the Customer Service Department has proposed their resolution.

To this effect, all clients with complaints are hereby informed that they may consult with the Client Defence Service as a second option for the resolution of their issue, and as a third option, to the Commission for the Defence of Clients of Financial Services, as per the following criteria:

CLAIMS (NOT COMPLAINTS), OF A VALUE OF MORE THAN 100€ AND LESS THAN 20.000€.

Servicio de Defensa del Cliente. (Client Defence Service)
Unión Nacional de Cooperativas de Crédito.
C/ Virgen de los Peligros nº 4 - 4ª
28013 MADRID

e-mail: defensor_cliente_unacc@cajarural.com

CLAIMS (NOT COMPLAINTS), OF A VALUE OF MORE THAN 20.000€, OR THAT ARE ESTIMATED TO BE REOCURRENT

Comisionado para la Defensa del Cliente de Servicios Financieros.
(Commission for the Defence of Clients of Financial Services)

Departamento de Instituciones Financieras del Banco de España
C/ Alcalá 50
MADRID 28014
 

Spanish Law Regarding Customer Service

Spanish Law Regarding Client Defence (UNACC)